Above and Beyond Award Winners

Jolinda Smith receives Above and Beyond Award

Please recognize Jolinda Smith as a member of the "Above and Beyond" team. In addition to the countless time she takes the time from extremely busy schedule to repair, reboot, etc, etc all of the Reynolds & Reynolds equipment in our dealership she made all of the arrangements with Reynolds & Reynolds, Jeff Blum, Randy Wallin and others to install a vital update on the R & R server. This update required a complete time consuming shut-down which had to be done after hours because there could be absolutely no users logged on. She took it upon herself to come to the dealership at 7:00PM Saturday night after closing to do the install. The install took over 3 hours and Jolinda did not get out of the dealership until about 10:45PM Saturday night.

Max Nugent, Bob Warshaw and Anthony Monas receive Above and Beyond Awards.

Alice (did not get her last name) came in for a prearranged, after-hours service pick-up around 8 o’clock. Bob Warshaw walked her out to her recently purchased Avalon only to discover it was blocked in by another service car. He came to get me and I began to search for the keys to the offending vehicle. After looking in every reasonably possible place I could not locate the keys.   As I was contemplating what to tell Alice, Max Nugent, Anthony Monas, and Bob Warshaw came marching out to the service parking area. With their bare hands, they lifted the blocking vehicle and moved it far enough for Alice to drive her car out.  Alice was astonished and she said (and I quote) “Ain’t no amount of advertising can top that! That’s what I call customer service!”

Charl Schuld receives Above and Beyond Award

When Mr. Davis found out that the Prius can run out of gas Charl explained to him that the reason that he was stuck in Hobe Sound at the side of the road was the fact that when the light flashes you do need to add gas. Rather than telling him what most salesmen would ,"walk to a gas station and borrow a gas can" Charl grabbed a gas can from Tracy jumped in his car and raced to Hobe Sound and put gas in Mr. Davis' car, for which he was most appreciative.

Janet Goetz receives Above and Beyond Award

I would like to nominate an unsung hero, Janet Goetz. She always does what is expected but we never know the things she does "behind the scenes".  Last week I hesitantly call her at home during rehab because we were having trouble getting a wire transfer verified and the customer, even though he had dropped the ball, was threatening cancellation. Janet took the information called both banks and got it handled in a matter of minutes. Never once complain about being disturbed during the middle of a physical therapy session.

Dale Cook receives Above and Beyond Award

Jolinda Smith receives Above and Beyond Award again!

Jolinda Smith was nominated by Janet Goetz.  Jolinda is known dealership-wide for her great attitude and her generous cooperation with all departments.  She is affectionately nicknamed “Ms. Reynolds & Reynolds” by Mr. Stewart and never hesitates to personally assist anyone who needs help with that system.  She is a well-rounded and multi-talented employee who never backs down from any task that comes her way.  This is the second time Jolinda has received this award!

Rick Kearney receives Above and Beyond Award

Rick Kearney was nominated by Paul Nys for his extra effort with a smile.  On numerous occasions Rick has gladly answered the call for offsite service and, in doing such, has helped us earn many customers for life.  On a daily basis, our dealership requests Rick’s help with a wide variety of technical challenges and he is there for us without fail.  Rick is also an essential fixture at our New Owner’s Events and company Christmas Parties.

Mike Baron receives Above and Beyond Award

Mike Baron was nominated by Dave Duffel.  Mike has saved the company lots of money on items such as light bulbs.  He replaced all our fluorescent lights with energy saving bulbs and the savings are ongoing.  He maintains the dealership in an exemplary manner and can be counted on to quickly address and correct any maintenance problems that come up.   He and his crew reliably set up, serve drinks, and cleanup the New Owners Events.  Mike is a long term employee who continues to perform in an outstanding manner.

Bruce Taylor receives Above and Beyond Award

Bruce Taylor was nominated by Tim Case.  Bruce has repeatedly gone offsite and out of his way to help many customers.  Whether they need a key to get in their car or a new battery, Bruce has answered this call on multiple occasions.   Bruce’s generosity has been felt, not only by our customers, but by fellow employees as well.  He does so with the utmost modesty and no desire for accolades or extra-compensation.

Glenn Ballard receives Above and Beyond Award 

Glenn Ballard

Glenn received an Above and Beyond award on 2-6-2008.

Glenn was nominated for his ongoing, consistent service and support to the whole dealership.  His work with us over the past 29 years and his progression through various roles up to his current position as Shop Foreman and Master Diagnostic Technician are impressive.  Simply put, Glenn makes the shop.  He is always willing to stop and address concerns brought to him by service, parts, the body shop and sales.  He is dependable, honest and fair in our employees, customers and the factory.  Glenn is an all-around nice guy and a pleasure to work with.  He truly is one of a kind.

Sandy Valenti receives Above and Beyond Award

Sandy received an Above and Beyond award on 3-12-2008.

Sandy Valenti is not your ordinary telephone operator/receptionist. Without ever being asked, Sandi has essentially created a Guest Reception Department. She greets every customer with a warm smile and acts like the dealership’s “air-traffic controller”. Sandi took it upon herself to organize our new vehicle brochures and manage their distribution. She is acting office-supply manager, making sure the sales department has adequate printer and copy paper, key rings and tags, sold signs, etc… She organizes schedules for managers and sales people and is the “go-to” person when someone needs to be found. She also manages our phone prospect system for sales. Sandy deserves the Above & Beyond Award for everything she does without being asked.

Mike Urquhart receives Above and Beyond Award

Mike received an Above and Beyond in 2008.

Last Thursday, an hour after the service department had closed. I was approached by an elderly gentleman in our customer lounge. He was very concerned because the tire pressure sensor indicator light had just come on as he and his wife drove down US1. He said his tires looked okay, but he was worried that he had a slow leak in one of his tires. I excused myself to go into the shop to find a tire pressure gauge. There, I found Mike Urquhart working in his bay. I asked if he had a tire pressure gauge, but he offered to come out and take care of it himself. He greeted the couple and asked if he could put their car on the lift to check everything out. He proceeded to investigate, on his own time, and found out that there was a computer code indicating a faulty tire pressure sensor. He made arrangements with the couple for a service appointment to take care of the problem. Throughout, he demonstrated his superb customer relation skills as he assured the couple that everything would work out fine for them. Mike did not get paid to do this; he was supposed to be home at the time. He did it out of the genuine concern he felt for people in need. For this he deserves the recognition of the Earl Stewart Toyota Above and Beyond Award. 

Michael Lloyd receives Above and Beyond Award

 

Michael received an Above and Beyond award in July 2008.  Full details to follow soon.

Congratulations Michael! 

David Silverstein receives Above and Beyond Award

David received an Above and Beyond award in July 2008.  Full details to follow soon.

Congratulations David! 

Rick Kearney receives Above and Beyond Award

Rick Kearney has taken on the First Responded Course task and looks forward to putting on the classes that will involve 100 or so Palm Beach County employees.  His enthusiasm is infectious and I believe we will be the talk of the town, if not the county, due to his efforts.  Rick’s efforts include the research on the subject, scheduling in event, getting printing bids and last but not least volunteering to put the handout booklets together himself to cut booklet costs by 50%.  When added to his New Owner event and Kaizen Team efforts I can not think of another employee who participates more.

Adam Matz receives Above and Beyond Award

 

On Friday evening our customer Joan Fisher had to be towed in from I-95 after she hit debris in the road and lost her brakes. She arrived at 7:00 pm and was of course very upset after this incident, after I greeted her along with our Technician Adam Matz we found out she has another vehicle at home but  could not arrange a ride home. She lives in Palm City. Adam stepped up and told her “ no problem    I’ll drive you home”. He made a bad situation into a great one.  I would like congratulate Adam for making her our customer for life.

Keith Hamill receives Above and Beyond Award

Keith Hamill has consistently demonstrated a dedication and commitment to this dealership that is far beyond his job description.  One instance in particular took place late one Saturday afternoon.  A couple that had recently purchased two vehicle’s from us were having technical difficulties with both of their car’s Bluetooth systems.  Without having a repair order open (and thus with no monetary compensation) Keith donated a great deal of his own time and thoroughly went over the high tech features of both vehicles.  He did so of his own good nature.  When most would have shrugged and tried to pawn off the duty, he showed the patience of a saint and helped make two more Customers for Life.


Patrick Myers receives Above and Beyond Award



Congratulations Patrick! 



Michael Lloyd receives his second Above and Beyond Award



Congratulations Michael! 

Ed Osborne receives Above and Beyond Award


Ed Osborne truly cares for his fellow associates and shows this on a daily basis. Ed went Above and Beyond during the hot summer months this year. Business was a little slow and the weather was hot, Ed saw this as a perfect time to coordinate Saturday barbeques for the sales staff. Ed went shopping for the food, set up the grill and cooked for hours in the 95 degree heat, not stopping until he was sure that everyone had eaten. Ed's only reward for all of this work was the smiles that he saw on his fellow associates faces while they were enjoying the delicious food.

Congratulations Ed! 

Mike Baron receives another Above and Beyond Award

Mike Baron is the recipient of the Above and Beyond Award for taking action outside the realm of facility maintenance which saved the company over $7000.  He uncovered a mistake in our FP&L which lead to the enormous credit.  Mike has also spent countless hours in a quest to recover funds and receive compensation for the faulty site lighting across dealership property.

Congratulations Mike!